Lennox Inside Technical Consultant in West Columbia, South Carolina

Company Overview

Allied Air Enterprises™ (A Lennox International company) Individually, our brands are strong. But united, they are a powerful force. Allied Air Enterprises brings together the collective strengths of six comfort brands – Armstrong Air ® , AirEase ® , Concord ® , Ducane™, Allied Commercial™ and Magic-Pak ® – to give distributors and dealers the ultimate source for heating and cooling solutions. From compact residential applications to large commercial projects, Allied Air Enterprises redefines ease-of-business through breadth of product, resources and competencies unparalleled in the market.

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

This consultant provides detailed and complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.

Duties include, but are not limited to:

  • Provide advanced troubleshooting and installation assistance for HVAC/R equipment.

  • Diagnose escalated issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.

  • Provide technical documentation to contractors, engineers and Lennox personnel.

  • Guide callers to the appropriate field personnel if first-hand attention is required.

  • Document call information into the call-tracking database in the event additional follow-up is required.

  • Identify and help implement process improvements.

  • Act as a liaison to other departments.

  • Mentor and provide work leadership to others technical consultants.

Qualifications

High school diploma or equivalent experience required. At least 5 years related technical consulting experience. Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.

Advanced knowledge and experience in the installation and service of HVAC/R equipment. Excellent verbal and written communication skills. Excellent customer service skills, analytical ability, and troubleshooting skills. Ability to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP preferred. Capacity to serve as a Subject Matter Expert for the Technical Services Department. Strong presentation skills.

Requisition # 2018-15280

Category Sales Support

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.