Lennox National Account Advocate in Richardson, Texas
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
Under direct supervision, this role is expected to function at a high level with respect to volume and efficiency of timely processing of customer quotations, orders, and resolution of customer disputes with limited supervision.
Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met. Must be timely and efficient in managing all projects to assure delivery deadlines are met. This includes managing the production period, for delivery changes for a stated project / job. Participates in process improvement group initiatives. Is an active team member with assigned team account responsibilities. Perform individual and team duties as assigned or as the situation dictates. Establish and maintain good customer relations by providing timely and accurate service and follow up to internal and external customers. Effectively disseminate and process quotations and order management, utilizing CRM and SAP. Interpret and execute customer projects / expectations (i.e. Schools / MRs / National Accounts). Handles special assignments and miscellaneous projects, as assigned by management staff. Embraces an environment that facilitates team collaboration and sharing of information and knowledge. Timely execution of all related Performance Management activities. Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.
Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
Requires strong abilities with building relationships, listening, persuading, negotiating and managing time. Some knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knows some principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Effective at written and verbal communication. Has basic user knowledge of Microsoft Office and Customer Relationship Management software.
Requisition # 2018-14797
Shift / Hours Regular
Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.
Applicants with Disabilities
If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com
For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.
Please visit the E-Verify website for more information on this program.