Lennox Customer Success Advocate I in Richardson, Texas

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

Under direct supervision, works with new and existing dealers to ensure they are engaging with Lennox process and procedures, assisting with questions regarding basic Lennox processes, and focusing on development, retention, and expansion of the dealer's participation in Lennox service and activities.

Places regularly scheduled outbound calls to assigned customers to ensure dealer's increased participation in and satisfaction of Lennox programs and services. Works with a broad cross functional team to drive outreach campaigns for the Lennox customer base on current product offerings, future solutions, marketing programs, and ongoing customer satisfaction surveys. Assists Territory Managers with New Business activities designed to accelerate new customer sales and conversion to Lennox. Provides guidance to new and existing customers to increase understanding of how to do business with Lennox. Assists in researching customer issues to acceleration dealer's onboarding.

Qualifications

Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.

Strong relationship building, listening, persuading and negotiating skills along with organizational and data analytics skills to effectively manage all activities, projects, requests, documentation, timelines, etc. Understand and display proficiency in providing exceptional customer service. Ability to use all Office products proficiently, use CRM tools, and have excellent communication skills as well as be able to adapt quickly to changes in roles and responsibilities.

Requisition # 2018-13971

Category Sales Support

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.