Lennox Strategic Services Coordinator in Fort Lauderdale, Florida

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

National Account Services (NAS) , wholly owned by Lennox International, a 100+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 80+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees.

Job Description

General Summary:

Under direct supervision, dispatches service and warranty calls to internal and external customers. Coordinates installation readiness and service between multiple vendors to ensure deadlines are adhered. Updates customers on progress and completion based on desired communication.

Duties include, but are not limited to:

  • Dispatches installation and service calls and follows up with to ensure calls are completed within time frame requested.

  • Prepares and submits quotes per company and customer guidelines

  • Processes paperwork daily per company guidelines

  • Updates customers daily on the status of any requests, from initial to completion

  • Communicates daily with branches, vendors, and customers

  • Other duties assigned

Qualifications

Education and Experience:

  • High School Diploma or GED

  • Minimum of three years customer service/dispatch experience

  • Ability to learn and understand technical terminology.

  • Must be able to work in a fast-paced goal-oriented environment.

  • Able to handle multiple tasks, stay organized, and focused on details.

  • Requires limited knowledge of the organization, products, and/or services.

  • HVAC knowledge/experience preferred

  • Attention to detail and commitment to accuracy

  • Computer skills and proficiency in MS Office software

  • Superior teamwork and problem solving skills

  • Excellent written and verbal communication skills, including effective listening skills.

  • Ability to establish and maintain harmonious working relationships with co-workers

Requisition # 2018-16331

Category Customer Service

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.